Privacy Policy

1. Introduction

Welcome to Panda Painting ("we," "us," or "our"). We operate the website located at pandapainting.site (the "Site"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services, including our mobile messaging programs.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). We may collect the following categories of information:

• Personal Information: Name, email address, physical address, and telephone/mobile phone number when you voluntarily submit them through our online contact forms, request a quote, or register for our services.
• Non-Personal Information: IP address, browser type, device type, operating system, referring URLs, and details about your interactions with our Site collected automatically through cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing, operating, and maintaining our premium painting services.
• Responding to inquiries, providing project quotes, scheduling consultations, and delivering customer support.
• Sending transactional alerts, scheduling updates, service notifications, and administrative messages.
• Sending promotional marketing communications, special offers, and service updates (where you have explicitly consented to receive them).
• Improving our website, services, marketing efforts, and overall customer experience.

4. SMS Communications & Mobile Messaging

We operate a mobile messaging program to communicate with our customers. Please review the following details regarding how we handle your mobile data:

• Express Consent: We only send text messages to individuals who have explicitly opted in to receive them. Consent is gathered through online forms containing separate, unchecked, and non-mandatory consent checkboxes, or via direct written or verbal requests. Consent to receive marketing text messages is never a condition of purchasing any goods or services from us.
• Types of Messages: Messages may include non-marketing transactional notifications (such as quotes, project updates, scheduling, and service notifications) as well as marketing and promotional communications (such as special offers, discounts, and service updates).
• Message Frequency & Charges: Message frequency varies based on your account activity and interactions with us. Standard message and data rates may apply from your wireless provider.
• Opt-Out & Support: You can opt out of our SMS communications at any time. To stop receiving text messages, reply STOP to any text message we send you. For help or assistance with our text messaging program, reply HELP or contact us at [email protected].
• Mobile Information Non-Sharing Statement (Mandatory): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely for the purpose of delivering communications and services on our behalf, including messaging platforms and customer support providers. Such providers are contractually required to safeguard your information.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties under any circumstances. We limit the sharing of your information strictly to trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with data security standards.

6. Data Protection & Security

We implement a variety of administrative, technical, and physical security measures designed to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track user activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also withdraw your consent to receive marketing emails or text messages at any time by utilizing the opt-out links or methods described herein.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take prompt steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Legal Business Name: Panda Painting
• Website: pandapainting.site
• Support Email: [email protected]